Privacy Policy

1. Introduction
Appleby & Childs are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our business.

2. Information We Collect
We may collect and process the following personal data:

• Name, contact details (phone number, email address, postal address)
• Transaction details, including payment information (processed securely)
• Communications and correspondence with us
• Any other information voluntarily provided by you

3. How We Use Your Information
Your personal data is used for the following purposes:

• Responding to enquiries and providing quotations
• Processing orders and arranging deliveries or installations
• Maintaining customer records for aftercare services
• Complying with legal and regulatory requirements
• Improving our services and customer experience

4. Data Sharing & Third Parties

• We do not sell or share your personal data with third parties for marketing purposes.
• We may share necessary information with trusted service providers (e.g., delivery companies, payment processors) to fulfil your orders.
• Data may be disclosed where required by law or regulatory obligations.

5. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

6. Retention of Data
We retain customer data only for as long as necessary to fulfil contractual and legal obligations.

7. Your Rights
Under data protection laws, you have the right to:

• Access, update, or request deletion of your personal data
• Object to or restrict data processing
• Request data portability where applicable
• Withdraw consent for marketing communications at any time

8. Cookies & Website Usage

• Our website may use cookies to improve user experience.
• You can manage cookie settings through your browser preferences.

9. Contact Information
For any questions about this Privacy Policy or to exercise your rights, please contact us at our Yeovil Appleby & Childs branch.

10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.